EC Support Services

EC Software strives to assist their clients right from requirement analysis process through training, maintenance and support. Customers have access to specialist in every field of online solutions. Get detailed information about different online marketing techniques, traffic generation, usability analysis and analysis of customer positioning in the buying process to optimize your business strategy.

All EC Software clients have access to 24/7 service and business critical issues are addressed with care.

EC Maintenance:

EC solutions are hosted on high end servers configured for ecommerce portals. Backed up by a well defined, systematic maintenance and disaster recovery procedures.

The server can handle up to 500 concurrent requests per second and can be scalable up to 750 concurrent requests per second.

• Providing 24 x 7 x 365 Maintenance and Customer Service Support
• Systematic maintenance and upgrade of Operating Systems, application of software patches, anti-virus, etc
• Hardware failure and recovery process with minimal or no data loss
• Data Backup, Storage and recovery process
• Performance Monitoring including Hardware, Software, Operating System, Bandwidth of Websites, traffic redirection, etc
  

EC Consultation:

We have specialists in various field of ecommerce help you for effective, professional and organized way of running profitable ecommerce solutions. Provide support on business and market related issues to boost revenue.

EC Training:

EC Training focus to make the customer familiar with detailed information about the daily use of the systems. Information about the editor and how to use the system, guidelines to classify the content for easy site maintenance, Editorial guidelines and picture editing. Help to configure & set up modules with basic information about online marketing and search engine optimization.  Customer get access to both the most simple and basic day to day information as well as highly technical information.

EC Support:

Customers get access to 24x7 hotlines to escalate business critical issues. All such issues are addressed professionally.